C. Form Miller

Agile Design Management

Product Design Manager with years of industry experience managing agile design teams and shipping effective human-computer interfaces for massive data systems on multiple screens. Master's degree in Human-Computer Interaction, Bachelor's degree in Computer Engineering. Strives for simple, structured, and streamlined systems that customers love and business values.


Skills

Expertise
  • Human-centered management of design teams in agile environments using user-centered design methodologies.
  • Dynamic iterative design, rapid prototyping, agile development.
  • Clean, efficient, intuitive interfaces for all screens.
Strengths
  • Leading large projects and managing multi-disciplinary teams.
  • Translating complex problems into simple solutions.
  • Data-driven design for massive systems and large applications.
  • Instinctual understanding of user behaviors and effective interactions.
  • Attention to detail & consistency, and when to appropriately go "out of book".
  • Balancing business goals, user needs, technical limitations, and time constraints.
  • Working collaboratively with Product and Engineering to ship quality software.
Technical
  • Specifications, wireframes, schematics, mockups, flowcharting, prototyping.
  • Task analysis, persona development, mental modeling, storyboarding.
  • Competitive analysis, contextual inquiry, heuristic evaluation, usability testing.
  • Solid foundation of programming fundamentals.
Tools
  • Figma, Sketch, InVision, gSuite, JIRA, Keynote, OmniGraffle, Balsamiq, Paper-n-Pencil

Experience

Product Design Manager

Twilio
  • Managing the product design team responsible for the Twilio Developer Console user experience, including architecture, interaction, design, research, and usability.
2014 - Present

Principal Information Architect

Zynga
  • Responsible for information architecture and interaction design of network UI services for a leading social gaming company.
  • Defined the UI architecture of multiple Zynga properties, including: Words With Friends mobile game, Zynga's web-based game portal zynga.com, and Zynga's mobile network services for phone & tablet.
  • Translated high-level requirements into actionable interface specifications.
  • Collaborated with Product Management to define overall user experience.
  • Worked in Agile teams with Developers from concept to final product.
  • Delivered workflows, schematics, wireframes, mock-ups, specifications, and prototypes.
  • Planned, designed, and evaluated usability tests.
2011 - 2014

Lead Interface Designer

GridNet
  • Researched, designed, and developed the Network Management User Interface for a cleantech company pioneering broadband SmartMeters and a SmartGrid network operating system.
  • Responsible for information display, data visualization, and interaction & interface design.
  • Programmed CSS, (D)HTML, Javascript, jQuery, PHP
2009 - 2011

Lead Interface Designer

YouTube
  • Researched, defined, designed, and developed new and existing projects for the pioneering leader in online video.
  • Responsible for user research, information architecture, interaction model, usability, interface design, and presentation-layer development.
  • Led user experience group of 10+ contributors.
  • Collaborated closely with Product Management to define overall user experience.
  • Worked jointly with Engineering to develop and implement presentation-layer production code.
  • Gathered, analyzed, and evaluated user needs and business requirements.
  • Translated business strategies and user needs into actionable specifications.
  • Delivered workflows, schematics, wireframes, mock-ups, and prototypes.
  • Planned, designed, recruited, conducted and evaluated usability tests.
  • Encouraged drive toward a CSS framework-based page presentation.
  • Programmed Cheeta, CSS, (D)HTML, Javascript, Python
2006 - 2009

Senior Interaction Designer

Shutterfly
  • Responsible for user research, information architecture, and interaction model of numerous projects at a leading online photo service.
  • Collaboratively worked with Product Marketing to define overall user experience.
  • UI consultant for various components of Shutterfly's desktop photo organization software application.
  • Translated business requirements and user needs into detailed functional documents.
  • Delivered workflows, schematics, mock-ups, specifications, and prototypes.
  • Planned, scripted, and evaluated usability tests.
  • Planned, scripted, recruited, conducted, and evaluated contextual interviews.
  • Worked closely with Engineering, QA, and Customer Service.
2005 - 2006

Senior Product Designer

CafePress
  • Responsible for user research, information architecture, interaction model, usability, and interface design of the leading user-generated online marketplace.
  • Researched, designed, and prototyped a Flash-based Rich Internet Application for fluidly creating products.
  • Gathered, analyzed, and evaluated user needs and business requirements.
  • Translated business requirements and user needs into detailed functional documents.
  • Delivered workflows, schematics, storyboards, mock-ups, specifications, and prototypes.
  • Planned, designed, recruited, conducted and evaluated usability tests.
  • Worked collaboratively in small Agile development teams.
  • Spearheaded drive toward "standard-compliance" page presentation.
  • Contributed user interface guidelines to company-wide Style Guide.
  • Programmed ASP, CSS, (D)HTML, Javascript
2004 - 2005

Senior Interaction Designer

TechTV
  • Researched, specified, defined, and designed web site for a progressive technology-based cable television company.
  • Responsible for user research, information architecture, usability, interaction model, and interface design.
  • Managed the definition and design of company-wide Content Management System.
  • Translated business requirements and user needs into functional specifications.
  • Delivered workflows, schematics, mock-ups, and specifications.
  • Planned, designed, conducted and evaluated usability tests.
  • Worked collaboratively with business owners, content producers, designers, and developers.
2004

Lead Interface Designer & Developer

NexTag
  • Researched, specified, designed, and developed new and existing projects for industry-leading online product & services comparison search site.
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development.
  • Defined, designed, and developed online storefront building tools.
  • Worked closely with Product Management, Engineering, QA, Customer Service.
  • Translated vague business strategies into functional UI requirements.
  • Planned, designed, conducted and evaluated usability tests.
  • Delivered workflows, schematics, mock-ups, and prototypes.
  • Interfaced presentation layer with server-side APIs.
  • Programmed CSS, (D)HTML, Java, Javascript, JSP, JSTL, XML
2003

Interaction Designer

Adobe / Macromedia
  • Redesigned public web site for a leading digital-tools software company.
  • Responsible for information architecture, interaction model, and user interface of Macromedia's Developer Center and Support Center.
  • Translated business requirements into functional specifications.
  • Analyzed and evaluated usability tests into actionable results for use on projects.
  • Delivered functional specifications, workflows, schematics, wireframes, mock-ups.
  • Worked closely with business owners, designers, developers and engineers.
2002

Lead Interface Designer & Developer

BigStep
  • Researched, specified, designed, and developed new and existing projects for an pioneering small-business online marketplace.
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development.
  • Managed Interaction Architecture Group, with 3 direct reports.
  • Served as Project and Team Lead on numerous projects.
  • Conducted and evaluated user research and usability tests.
  • Worked collaboratively in interdisciplinary teams.
  • Translated business strategies into functional requirements and specifications.
  • Delivered functional & technical specifications, workflows, schematics, wireframes, mock-ups, and prototypes.
  • Interfaced presentation layer with server-side APIs.
  • Programmed CSS, (D)HTML, JHTML, JSP, Javascript, Java, XML
1998 - 2001

Co-Founder

bianca.com
  • Created, designed, and developed the first ever web-based user-generated virtual community.
  • Grew site from web pioneer into profitable business.
  • Responsible for overall user experience, interface design & development, community development, system implementation, and business administration.
  • Designed and developed software from the ground up for e-commerce, community activities, content management, production tools.
  • Programmed C, HTML, Java, Javascript, Perl
1994 - 1998

Interface Developer

Wired / HotWired
  • Designed and developed online information systems for a pioneering digital media company.
  • Member of design/development team for the first commercial Java-based chat applications.
  • Developed strategies to build greater sense of community.
  • Programmed C, HTML, Java, Javascript, Perl
1995 - 1996

Education

University of Illinois, Chicago

Masters of Science
Master of Science in Math & Computer Science, specializing in Human-Computer Interaction
Thesis: A Case Study In User Centered Design Of A High Traffic World Wide Web Virtual Community

University of Michigan

Bachelor of Science
Bachelor of Science in Computer Engineering, specializing in Computer Science and User-Centered Design.

Interests

Outside of the office, I enjoy time with my family and being outdoors, and am passionate about music, science, and personal liberty.

While outdoors I am fond of hiking, biking, running, music festivals, and the sheer wonder of nature.

When inside I regularly listen to music (all styles) and dabble in amature jazz-groove DJing. I enjoy analog games (boards and cards), documentaries, science fiction shows, and have a soft spot for coming of age stories.

And no matter the season or locale, I especially enjoy beverages and smiles :)


Contact

You can reach me via email at christoform@gmail.com